Refund Policy

Last Updated: 8/11/2026

1. General Policy

Because BaseParse provides computational resources that are consumed upon use, we generally do not offer refunds for API credits or subscription fees once they have been processed.

2. Exceptions

Refunds may be considered on a case-by-case basis in the event of major, prolonged system outages or if you were incorrectly billed due to an error on our end.

3. Requesting a Refund

If you believe you are entitled to a refund under our exceptions policy, please contact support within 7 days of the billing event. We will review your request and respond within 3 business days.

4. Cancellation

You may cancel your monthly subscription at any time. Your access will remain active until the end of your current billing cycle, after which you will not be charged again. We do not provide prorated refunds for mid-cycle cancellations.